Incompetence

After a SITE VISIT, approximately 15 calls and 6 emails (providing multiple numbers, contact persons, site co-ordinates, etc.) I receive a call today (almost a month later) requesting the coordinates to the sites. The explanation I receive is that I did not necessarily deal with the right department. As customer I do not know the protocol and merely follow the instructions that was given by the consultants. Surely Vodacom should have a proper structure. It is extremely challenging to grow a business and ultimately contribute to economic growth with this poor level of service.