Incompetence

Item: Vodacom
Rating: 1
Author: willem S

Vodacom recording is a load of *******..... Or it is only for their own convenience. My wifi data (router) contract expired in March 2023.. I upgraded in April 2023 but canceled within a few days......and explained to the person online that the contract is not worth it......prefered to use my phone instead of router. And upgraded to a new contract on my phone instead!! I cancelled the router contract(listen to my phone calls!!) Vodacom never cancelled the router contract as I requested and kept on billing me!! R387P/M for another 3 months. I requested a refund!! After numerous calls they stopped and promise to start investigation (listen to our recordings etc where I requested numerous times for contract to be canceled.... In Apri!!)

Helpful (0)

Replies (3)

Vodacom's replyOfficial

12 Sept 2023, 07:50

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Sept 2023, 07:50

Official

willem S's updateReviewer Update

21 Sept 2023, 15:22

You are lying...... You reallyStill not a

willem S's update21 Sept 2023, 15:22

Reviewer Update

You are lying...... You reallyStill not a

willem S's updateReviewer Update

21 Sept 2023, 15:25

You are lying...... As always. Didn't expect anything else though! Not even a single phone call....... From 12 sept (your last reply). you really are a useless bunch!

willem S's update21 Sept 2023, 15:25

Reviewer Update

You are lying...... As always. Didn't expect anything else though! Not even a single phone call....... From 12 sept (your last reply). you really are a useless bunch!