Incompetence

Two weeks ago, I went to Vodacom at Canal Walk to request a debit order date change. The very helpful consultant that was assisting me made a call to their Head Office accounts dept and I had to speak to an agent who promised me that my debit order date would be changed with immediate effect. <br> <br> I was disappointed when I got an SMS from my bank informing me that Vodacom had tried to debit my account on the same date as my previous arrangement. Clearly, the changes I'd requested were not effected. Last night, Vodacom debited my account for R398, which includes charges for the debit order that wasn't honoured. Had Vodacom kept their word, I wouldn't have had to pay R100 for charges. I strongly feel that Vodacom should refund me the R100 as the charge was incurred due to their staff incompetence.<br> <br> Vodacom, does your word mean nothing to you?