Incompetence

This was an upgrade that was suppose to have taken just one phone call. I did an upgrade for a Pocket router and a new sim card. I was informed that the router does come with a sim card. I was called from the courier company 3 days later, to confirm delivery. However i was not available at that said time and told them i will be available in 1 hour. So i was politely asked if they can deliver the following day, which was a Friday. I confirm that all was in order. The Friday came, no delivery. I phoned in on Monday, and going through all the channels, i was told they tried to get hold of me 3 times, which was not true. I phoned the courier company and it was confirmed that i requested i adress changed, which i did not. The lady confirmed the address, that was all, but in doing so, my contact number "apparently" changed to a data number. So clearly they could not get hold of me. so i had to change and confirm my contact number again. That day the packaged was delivered, got home and opened it, just to realize there was no sim card in it. So i had to phone Vodacom again for the sim card. It now Friday again, and i phoned in to check when the sim card will be delivered, as the upgrade kicks in on the 01st October, as it is a Sunday. I was insured that the sim card will be delivered either that Friday or the Monday. Well today is Monday, i phoned the courier company spoke to Noluntando, and i was told they don't have anything for delivery for me, that the packaged they had was delivered already. Yes, it was the pocked router without the sim card, and i and i am waiting on the sim card. I phoned vodacom this morning, Spoke to Keith and i was informed that Vodacom had a special last week, and they were doing that special first, so my delivery will take between 3 - 5 working days to deliver. Wow unbelievable. Did i get this right, My contract started on the 01st of October already, i don't have the sim card with data in question, i need to wait 3-5 working days for the sim to eventually arrive???? This experience was and still is an extremely painful event, 8 phone calls later for ONE upgrade, and have not received what i am suppose to received. After this contract is finished, i will definitely cancel this contract with Vodacom.