Incompetence

Dear Vodacom,

It is with utter dissatisfaction that I have to write an email of this nature.

I have on numerous occasions tried to cancel my red VIP contract and just to keep the number as a pay as you go. But still the bill keeps on running and the amounts keep adding due to your operators incompetence.

***

To my Knowledge:

I upgraded in September 2017 along with my wife: My number *** My wife number *** Vodacom gave us 2 free numbers, that we would not have to pay for: Free number 1 *** Free number 2 ***

I have asked Vodacom to cancel everything but just to keep my number and my wife's number as a pay as you go. How difficult is that instruction?

Subsequently I investigated my bills and noted that Vodacom has started to charge me for the free numbers, which we have never even used. Who gave this instruction and when was I informed of this change? These charges would need to be reversed.

Please correct my statement for settlement, I have instructed my bank not to authorize any further deductions without my full consent.

Please treat this matter as urgent. Please contact me via email to have proof of conversations.

Regards,

Stephan