Incompetence

I did an upgrade on my daughters phone on Tuesday with vodacom up grade centre(vodacom direct). In my order I explained that I need the phone delivered by Friday 11th. I also requested a green phone which was recorded as all the conversation are. On delivery which was on time an orange phone was delivered. When I enquired with after sales I was told I have to cancell that upgrade and go through the whole process again and it will take 5 to 7 working days they also told Me there is no one else that can change the phone sooner. I think when mistakes like this are made someone should get disciplined. They are no doing their job.