TL
Tanya L

1 reviews | Active since Mar 2021

01 Apr 2021, 11:09

INCOMPETANT VODACOM

I THINK VODACOM CAN CLOSE THEIR DOORS.

I'VE UPGRADED TWO OF MY NUMBERS IN NOVEMBER 2020 AND HAVE CANCELLED THREE OF THE NUMBERS THAT ARE ON A MONTH TO MONTH CONTRACT BASIS.

WE DON'T EVEN USE THE NUMBERS, AFTER NUMUROUS PHONE CALLS NOTHING WAS DONE AND THE CONTRACTS STILL HAVE NOT BEEN CANCELLED. I'VE ACTUALLY HAD TO DOWNGRADE MY CONTRACT CAUSE I CANT AFFORD TO PAY R 1700.00 PM MONTH.

EVERY MONTH VODACOM SUSPENDS MY PHONE DUE TO NON PAYMENT, NON PAYMENT ON THE CANCELLED CONTRACTS.

SO TELL ME VODACOM, WHAT DO I NEED TO DO FOR YOU TO CANCELL THESE CONTRACTS????? YOU ARE QUICK TO BLACKLIST PEOPLE, SO CAN I BLACKLIST YOU UNTIL MY REFUNDS ARE MADE FOR THE CANCELLED CONTRACTS I HAD TO PAY DUE TO YOUR STAFFS AND COMPANIES INCOMPETANCE?????

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2021, 11:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team