KM
Kirsty M

1 reviews | Active since Jan 2015

02 Jul 2019, 10:05

INCOMPETANT SERVICE - CANCEL MY CONTRACT YOU DATA THEIVES

I am disappointed with the pathetic service i have received from Vodacom and want to cancel my contract immediately with no extra charges and no more lies!!! For the last 2 years i had a "My 1gigf promo 24 month" contract with them and for the entire 24 months i never ONCE received a gig of data after phoning numerous times... i still have the sms i received when the contract started stating it was a 1gig promo for 24 months and i never even received a gig!! Besides never getting what i was paying for, the signal is pathetic and my data is always running out!! How if im on wifi, is my data less when my mobile data is turned off!! When i phoned to cancel, i was told that im a loyal customer and they cant have me leave and promised me the world! I was told a technician would come out to my area to see if a new tower should be installed or if there was a fault with the current one... no one came out, i was also given a discounted rate where i pay less and get more and once again promised a gig every month...... the contract started and the VERY FIRST month and i dont receive my free gig as promised (the cancellation consultant said he would phone me every month to confirm if i received it and he hasnt phoned yet...... When i go and chat online to a consultant named Xolweni, she informs me that it wasnt sent through for me to receive data (Your reference number is ***) I FIND THIS ABSOLUTELY UNACCEPTABLE!!! On my detailed data balances, i see it says Service provider incentive 5GB once off - I never received that!!! It then shows me now that my 1GB for July which expires 01/08 is 0kb left

I want this cancelled and refuse to pay any additional costs for pathetic service... i lost out on 24GB for incompetant serive from Vodacom!!!!!!!

0
Replies (4)
Vodacom
Vodacom's reply03 Jul 2019, 08:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Jul 2019, 10:32
Official
Good day Customer

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre  on 082 135.

We apologize for the inconvenience and the service experienced.

Regards, 
Vodacom Consumer Website Team.
KM
Kirsty M's update09 Jul 2019, 11:35
Reviewer Update
I don't want to speak to a consultant, I want this contract cancelled and I will not pay a cent more for it. No one has come out to test the signal and vodacom is known to ***** data so I no longer want this contract, I would like someone to email to confirm my contract will be cancelled. I will not speak to anyone from the call centre as more lies will be promised. I have had it with vodacom after so many years!!! All I wI'll be doing is porting my number to a more loyal network
KM
Kirsty M's update10 Jul 2019, 06:53
Reviewer Update
Another perfect example of vodacom *****ing my data--- I loaded 1gig on at 4:52, put my phone down and I got a msg at 5:03 to say I have less than 500mb.... how is that possible when I never touched my phone???? I want this cancelled as this is pathetic!!!!!!!
VODACOM ARE THEIVES and I'll take it a step further if this contract is not cancelled!!