1 reviews | Active since Jan 2015
INCOMPETANT SERVICE - CANCEL MY CONTRACT YOU DATA THEIVES
I am disappointed with the pathetic service i have received from Vodacom and want to cancel my contract immediately with no extra charges and no more lies!!! For the last 2 years i had a "My 1gigf promo 24 month" contract with them and for the entire 24 months i never ONCE received a gig of data after phoning numerous times... i still have the sms i received when the contract started stating it was a 1gig promo for 24 months and i never even received a gig!! Besides never getting what i was paying for, the signal is pathetic and my data is always running out!! How if im on wifi, is my data less when my mobile data is turned off!! When i phoned to cancel, i was told that im a loyal customer and they cant have me leave and promised me the world! I was told a technician would come out to my area to see if a new tower should be installed or if there was a fault with the current one... no one came out, i was also given a discounted rate where i pay less and get more and once again promised a gig every month...... the contract started and the VERY FIRST month and i dont receive my free gig as promised (the cancellation consultant said he would phone me every month to confirm if i received it and he hasnt phoned yet...... When i go and chat online to a consultant named Xolweni, she informs me that it wasnt sent through for me to receive data (Your reference number is ***) I FIND THIS ABSOLUTELY UNACCEPTABLE!!! On my detailed data balances, i see it says Service provider incentive 5GB once off - I never received that!!! It then shows me now that my 1GB for July which expires 01/08 is 0kb left
I want this cancelled and refuse to pay any additional costs for pathetic service... i lost out on 24GB for incompetant serive from Vodacom!!!!!!!
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
VODACOM ARE THEIVES and I'll take it a step further if this contract is not cancelled!!
VODACOM ARE THEIVES and I'll take it a step further if this contract is not cancelled!!
