Incompetant service

For the second time in two months we experienced the utter incompetence of the customer service and accounts department at Vodacom. They are unable to assist clients to change banking detail. We went through hours on the phone 3 weeks ago to get the problem fixed, after which they said all is done. What a surprise!!! Nothing was done, and we are again on the hours of transfers between one *********** agent to another!! This is a disgrace!!!