Incompetant Lack of Customer KYC

Vodacom Clearly has no incline to adhere to the PoPia act. Why are you still cold calling clients for products?... Why?... There are clients like me that have request you not to list our numbers but you do it anyway. It shows your service incompetence. Your inability to hear your customer and retain them with service when they do need you to give them service. All the stores lack the ability to help. This I know is an ongoing issue for the company where training its ground staff and tele staff is no easy trail but even after so many teething years you should by now have learnt the mistakes and have corrected your incompetance and lack of skills?