1 reviews | Active since Aug 2009
incompetant, dishonest and uninterested in customer service
<p>i called the call centre to inform them of a double debit on my account, its been 8 phone calls later speaiking to 2 managers and almost 5 advisor later, spoke to bradley, portia and tj and still my funds are not in my account instead it was credited to the vodacom account, its costed me over R200 in phone bills valuable time from work and great irritation to get the debit reversed, and your last manager tells me if u put through the query below then u will prioritise it and i will get my money, i would like someone to call me as i have all the recordings of the calls i made to vodacom, and i am so disgusted that you guys are my service provider i actually didnt realise how pathetic your work ethic is, i informed you guys that i would complain and you guys dont care becos customer service is the last thing on your mind and that is so sad!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
wow what a nice reply and still no call
i am now sitting on the phone with another team manager and guess what this gets even better
apparently now my refund has still not been processed into my account
and you guys are charging me screen insurance that was supposed to have come free on my package
so now you guys are also lieing to your client
i would think that going to hello peter would have prompted you to call me but again no phone call and im on call no 9 and im on the phone for 1 hour 30 mins
apparently i cannot get an email address your head of call centre is rico costa
apparently there is no manager available only team managers
apparently i cant even get the email address for rico costa
why do you have a complaints department or service department if your call centre isnt interested
i have never in my life experienced service this appauling
youre a financial services company and you take money which you are not authorised to do you guys realise that this is *****ing
wow what a nice reply and still no call
i am now sitting on the phone with another team manager and guess what this gets even better
apparently now my refund has still not been processed into my account
and you guys are charging me screen insurance that was supposed to have come free on my package
so now you guys are also lieing to your client
i would think that going to hello peter would have prompted you to call me but again no phone call and im on call no 9 and im on the phone for 1 hour 30 mins
apparently i cannot get an email address your head of call centre is rico costa
apparently there is no manager available only team managers
apparently i cant even get the email address for rico costa
why do you have a complaints department or service department if your call centre isnt interested
i have never in my life experienced service this appauling
youre a financial services company and you take money which you are not authorised to do you guys realise that this is *****ing