INCOMPETANT COLLECTIONS DEPARTMENT SHOOTING IN THE DARK !!!!!!!!!!!!!!!!!!!!!!!!!!

I have been harassed periodically for over a year for an arrear amount. Each time I addressed this by way of requesting proof of how this has come about the collections department chose to ignore this only to demand this again & again & again.................. If their claim was justified & proved to be correct then why was my service not interrupted. It is frustrating for them to put this request on hold for a few months and to continue to demand this payment again, again & again......... I have requested them to reconcile their records from 2018 when a ********** contract was done on my account. Their ***** department took 6 months to resolve this much to my frustration as my bank account was being debited for amounts that I was not liable for and my bank advised me that the debit order could not be cancelled by them but by Vodacom only and all and sundry at Vodacom failed hopelessly to communicate the events of this ********** transaction being reversed in spite of being in the communication industry. ABSOLUTELY PATHETHIC !!!!!