Incompetant / Breach of Contract (Paid for service does not work)

<p>I have contacted the Vodacom call centre twice to resolve the issue with my voice mail. I currently pay for the voicemail to sms service, whereby you voicemail messages are translated into an sms. Since the upgrade of the Vodacom voicemail system this does no longer work. I have called the call centre twice on both occations the agents I spoke to did not really understand what I was talking about and referred my enquiry to technical - both times my network was synchronised (not sure what this even means as I have been a client since 1995). Anyway this has not helped so in desperation I am posting a post on Hello Peter, hoping that someone at Vodacom will be able to either fix the problem or credit me for a service that you no longer seem able to provide. I eagerly await a response. </p>