Incompetant & Bad attitude - Phone reactivation

Firstly as I stopped at the store a Gentleman Henry who seemed very friendly offered to help. He was training a new girl with a terrible attitude, which I am not sure belongs in the business as I as the customer had to re-explain what she needs to do. <br> <br> My forms for reactivation had to be filled out, a copy of the sim cards and faxed to vodacom head office for reactivation. <br> <br> After a struggle with the girl who then threw an attitude towards Henry in the shop in front of me (the customer) about what a bad teacher he is, I eventually had to assist her with what he asked her to do. Its really not rocket science!<br> <br> At this time Henry was at the back for his lunch break which I have no problem with. They took the forms and faxed them to Vodacom. I paid for the 2 sim cards and he said if it doesnt work I must fax the forms. I dont feel its my duty to do their job though. <br> <br> We have now been phoning both Vodacom and Chatz Gezina daily and the forms have yet to reach Vodacom. Nothing has been done and when I phone Henry gives us lip and bad attitude about the situation.<br> <br> Vodacom was fast to blacklist my phones but now I am struggling to get them working again after R9000 arrears paid