Incompetant agents, *********** technical team, Poor Customer Service

On Thursday, 17 September 2020 I purchased a daily bundle of 500MB as I wanted to submit my assignment which was due that day. Shortly after i loaded i visited jw.org to read up on an article. All of a sudden i have got 425MB left. i thought it was weird but i exit my browser and put my phone in charger so i can take up the mountain on full battery because that is where i get better network coverage.

I left it in charger for about an hour and went to do my washing. I come back there is not even an SMS telling me my Data is finished. Now bear in mind i have had this problem before with vodacom and they told me wht to do how to use data saver and how to Disable background services. I done everything they told me to do and not even my whatsapp receives messages if am not in the app or have the phone on standby.

I call vodacom care and i explain everything to a Person called Tregar or something those lines around Half past 10 Same day.

Im trying to expalin to the guy what my problem is he kept stopping every chance i get. Finaly i asked him to please exalate the matter to technical department because I am not understanding him, and he refuses to listen to me and keeps saying the same thing. He agreed to ask the technical Department and i was on hold for more than 15minutes. When he comes back he comes to tell me that the technicians do not know what happened to my data, they will only know the Next day which was last week friday.

I asked him how am i to upload my assignment if I do not have data that I bought and you dont know where it went, I am on a deadline. He said no my phone is the problem they cannot reimburse me data. i asked him, if you can see that i finished my data, why is it so hard to find out what i finished it on. then he started disrupting me once again. and we kept going in circles and i saw that i will not get help from phoning customer care. and Vodacom does not seem to care about its customers. I couldnt upload my assignment on that day. Now i have to wait for 2nd semester next year to do another as this was the main one as we will not be having exams this year because of covid. Vodacom has literaly pulled me back a whole year of my studies. that is not fair at all. that is why overall star rating is so low. bad bad service