KB
Karen B

1 reviews | Active since Mar 2017

10 Mar 2017, 12:25

INCOMPETANT!!!

<p>I have been a Vodacom customer for years but am just fed up! I have an external router that I use at home where I get data every month. I cancelled one of my cell phone lines. For the past 3 weeks I have had no data service at home, when I contacted Vodacom I was told my account showed "in arrears"! I have a debit order on this account when the accounts department checked they said oh yes the debit order went through I am not in arrears they will sort it out the problem occurred with the cancellation of my one line, I was apparently migrated and that is the problem. I have been put on hold spoken to numerous departments but to no prevail!!! STILL NO DATA SERVICE WHAT IS GOING ON???? Can someone please sort this out, I am not calling one more time!</p>

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2017, 12:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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