Incompetant
<p>My husband was contacted by Vodacom and decided to change one of his contracts(my daughter's phone) to a data contract. That was mid-january. Come today, she has no data on said contract because in the words of the call centre "they forgot to load her data". They now say they will escalate it for 24hrs and then do something about it for 24 hours and if it is not fixed by (get this) MONDAY we must call them back.</p> <p> </p> <p>Excuse me but that is **** service!!!! You had 2 weeks to get it right and you messed it up and now you want to keep me waiting a total of 4 days while you faf around? And then I must call YOU back if you dont fix it??? Are you people for real!!! NOT the first time I have had trouble with Voadacom either</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
