INCOMPETANCY OF VODACOM EMPLOYEES

<p>In February, 1-2-2017, my contact expired and I cancelled the service on the relevant number with VODACOM at their N1 City branch. I completed the cancellation form and the employee forwarded the form via email to VODACOM HEAD OFFICE, TYGERVALLEY CAPE TOWN on 1-2-2017.</p> <p> </p> <p>End February I am all paid up with my account and the account statement duly reflects this. I have my proof.</p> <p> </p> <p>March , April, May months the *********** account office bills me for the UNUSED sim card that came with aforesaid cancelled contract.</p> <p> </p> <p>I called this revolting business to tell them that this is incorrect. To no avail, an idiot named Jason who I spoke to on 14-6-2017 at 12H27 asks me "Am I sure I cancelled?" Several times he asked me the same STUPID quesstion. He also refused to put to put me through to his manager and he did not want to give his last name. He said upon my request for a reference that he only give his name, time f call. no surname. this is a rather useless reference. </p> <p> </p> <p>Futhermore, I have another, i. e. a second contract, with VODACOM that is fully paid up and they decided to cut the service to that second contract. I have had contracts for more then 10 yrs and this level of incompetance is shocking.</p> <p>I am currently without a service that I have paid for in full and being billed on a contract that expired and has been cancelled.</p> <p> </p> <p>What a bunch of incompetant idiots does this ****bacg company have in their accounts and billing departments? Because when you phone in they transfer you to several people just to tell you the same thing over and over.</p> <p>If I DO NOT get a satisactory resolution within a timely manner, I will proceed to take this matter to Consumer Protection. This is absolutely UNACCEPTABLE that I as a consumer have to endure this incompetant service frm a BILLION RAND industry.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>