incompetance of vodacom

<p>what a bad services, i have received from Vodacom today. after submitting all documentation for the sim swipe replacement which was done at 14h00 today. i was advised three to four hours the card will be working. up until now dololo. so i thought to myself let me call the customer care so that they can deal with this issue. i am advised no documentation was scanned to their business section. so they are unable to help me unless i can provide a reference number said Winnie Khoza, which then i challange her, how can i give them a reference number when the store does not provide you with one. i then asked her to tell me the process in dealing with the sim swipe process, are there any reference number provided by the store to the client? answer was no. so how do you expect me to produce one to you? i requested to speak to the supervisor which i believe his name was Bonga Dlalisa do you think he bothered himself to come to the phone and engage with me, not at all. if all legal requirement were not meet, there store which is @vodacommusgrave the sim card was not going to be issued in the first place.</p>