INCOMPETANCE

My contract was ending in August 2024, called into the cancellations department and spoke to Rowen Samuels at 3pm on 3rd August (listen to the call recording), after spending time on the call and processing the cancellation, I asked for a reference and was given a reference "005D037873D414B8" (This is also on the recording). noticed my wifi is still running today the 3rd September!!!, called in again to the cancellation department, spoke to Simangele (reference for call ***). The consultants here really blow my mind, waited over 13 minutes while being told upsells on how many people live in my household to retain i contract I called in to cancel in July, then when i ask why am i not being spoken to about the cancelation im told the system is taking long to load, 20 minutes into the call i got vulgar as i still didnt have answers as to why my contract hasnt been cancelled a month ago and now to be charged for an extra month!!, CAN I SPEAK TO AN INTELEGENT PERSON AS I AM NOT PAYING AN ADDITIONAL MONTHS PREMIUM WHEN THE FAULT WAS NOT MINE BECAUSE YOUR CONSULTANTS ARE SO INCOMPENTENT!!!! I cannot for the life of me understand why i should be in a financial constraint due to the incompetence of others.