Incompetance and Security Breach

31 July I called Vodacom to report an sms I received for an upgrade done for which I did not request. what is the point of security questions if Vodacom have access to upgrade without your permission. I logged a call, I was assured that it was being cancelled. Its like they don't know what they are doing? 31 Aug I receive a crazy invoice, I had to log another call, nothing was done to my previous call. I have been on the phone wasting my time each day I call.. I keep getting transferred from one person to another trying to explain my situation 30 mins at a time. Vodacom what pathetic service this was indeed.today I called for the ..... time to hear a credit was finally passed on Vodacom account but I have still NOT received my money. Who can afford being extra billed and then having to wait so long for your OWN money to be paid back to you. This was such a struggle to get to where I am now, most people would have given up, but guess what I cannot afford to give u, I need the money....I am very disappointed in Vodacom indeed.