INCOMPETANCE

I HAVE A AGE RESTRICTION SET ON MY PHONE SINCE I TOOK A NEW CONTRACT A YEAR AGO OF WHICH I NEVER REQUESTED,I CALLED VODACOM ON MONDAY AND WAS TOLD THEY CAN NOT ASSIST ME AS I MUST TAKE MY ID BOOK TO A VODACOM STORE, I DID THIS YESTERDAY AND THE CHAP AT THE CARNIVAL MALL STORE ASSISTED ME AND ADVISED ME TO WAIT 25 MINS AND THEN TO SWITCH MY PHONE ON WHICH I DID,TWO HOURS LATER WHEN I GOT HOME I WAS ON FB AND ATTEMPTED TO OPEN UP A CLIP AND GUESS WHAT?? YIP CORRECT EXACTLY THE SAME THING I THOUGHT I WAS GOING TO HAVE A STROKE!!!!! NOW THE BEST PART YES LIKE ANY CUSTOMER OF 18 YEARS WOULD DO I CALLED MY FANTASTIC SERVICE PROVIDER VODACOM\S CUSTOMER LINE WELL NEEDLESS TO SAY THAT WAS A WASTE TIME AS I WAS JUST TOLD THEY CANNOT ASSIST ME PERIOD AND I MUST TAKE MY ID BOOK AND GO TO THE NEAREST VODACOM SHOP??? REALLY VODACOM ITS ENOUGH I PAY YOU SO MUCH MONTHLY FOR MY PHONE NOW I MUST DRIVE UP AND DOWN TO THE MALL BECAUSE OF YOUR TOTAL INCOMPETANCE AT MY EXPENSE??? LETS SEE IF I RE-NEW MY CONTRACT WHEN I AM DUE AN UPGRADE!!!!"