INCOMPETANCE

I bought a cellphone (Blackberry Z3) from Game East Rand Mall under the VODACOM network on the 9th December 2015 two days later phone stopped working while away on holiday,i called game east rand and was advised to take it to vodacare upon my return.On the 5th January 2016 I took my device to Vodacare Sandton where the lady informed that my device hd been blacklisted by Vodacom on the 11TH December 2015 She advised I contact Vodacom for further assistance.I called Vodacom and none of the consultants could assist up until I requested a manager of which I was advised to send through unblacklisting form to the blacklisting department of which I did immediately only to get a response 24hours later that I needed to contact Jet Hillbrow as they had blacklisted my phone.Contacted the manager at Jet Hillbrow who was astonished as to how a phone purchased at Game was blacklisted at Jet. I am shocked that an affidavit was not needed for my device to be blacklisted, who authorised this blacklist what was the procedure.I have been without a phone for almost a month due to VODACOMS incompetence and still have not been Assisted.I DEMAND AND EXPLANATION AND VOW NEVER TO BUY VODACOM PRODUCTS!!!!!!