INCOMPENTENT VODACOM FIBRE CUSTOMER CARE

SO***.

its been almost two weeks since vodacoms had their fibre technicians came out to install the cables. on installation the gentlemen said that there is a problem with the BB from the road side and not the cables leading into our house. Every day for the past two weeks we have been calling the customer care line ***. with numerous conversations and complaints we still have NO fibre connection. its been send to the escalation department to be precise, to Mujaahid Salie who is the escalation officer. he then also cc the following officers Masinda, Gareth Kabelo, Vodacom (External) ; Pearl, Moyakhe, Vodacom (External) ; Sivasathan, Davenisha, Vodacom (External) ; FTTX Scheduling Team, who also has not yet tried to resolve our problem. NOW it has been made clear with them that my wife is working from home also studying and needs internet connectivity urgently, yet the ignore our emails and has no intent of urging the process when we call in. IT IS THUS CLEAR TO ME that if vodacom can not send out a maintenance technician at immediate request that they lack response of competence as well as have a lot of problems regarding their fibre services and unsatisfied customers. I do want to urge future clients to make use of other service providers to avoid any inconvenience.