Incompentent & rude

<p>In 2014 I purchased a Samsung S6 Edge from Vodacom. My screen broke a few months later, Samsung will fix it for free if I can send them my proof of Purchase of the device. I have requested the document countless times from Vodacom. It has been almost a year that I have been requesting this document. In January they sent me the proof of purchase for the wrong contract and complete different device. When I call they either drop my call or are rude, because of this my claim with Samsung has prescribed and I still have not received the document from Vodacom. Now I have to pay R4000 to fix my phone and Vodacom couldn’t care less. Their service is pathetic and they treat you however they want as they know they have the majority market. I have cancelled my contract and moved to another service provider. Its such a frustration as you cant do anything about it.</p>