Incompentenct Vodacom staff

<p>After being deceived by a Vodacom sales agent, I have lost respect, loyalty as well as pride in Vodacom. <br /> <br /> I was contacted by a sales agent to migrate my current package to a different package. I said YES to a Flexi 150. I was in ecstacy about the new plan. Little did I know that I have been mislead and **** to! <br /> <br /> I immediately called Vodacom. The support agent assisted me in resolving my initial query. The call recording of the sale was listened to and the agent confirmed I was mislead. <br /> <br /> The agent then assured me that she will be escalating this matter. She advised me that she will lift all incorrect charges and migrate me back to my original package as per my request.<br /> <br /> I called back in after few days only to find out that absolutely nothing was done regarding migrating me back to my original plan nor were there any service request lodged, as promised.(even though I received a sms to confirm the latter).<br /> <br /> Service request was put through AGAIN. I called after 5 working days because I received a sms to confirm that the service request has been solved. Apparently it was still pending.<br /> <br /> Today I received my monthly bill, it basically reflects the incompetence of the few agents I spoke to. My time and energy was all for nothing! <br /> <br /> I have been given the run around and a lot of promises has been made,yet no end result<br /> <br /> I am disgusted! <br /> <br /> I have been with this company for over a decade. Now I feel like moving away due to the above issue not being resolved for more than 3 weeks.</p> <p> </p>