IS
Idrees S
1 reviews | Active since Nov 2024
10 Jan 2026, 14:41
Incompent fibre installation.
I've switched from my previous provider to vodacom for fibre. This was black Friday. Everything was meant to be done in December. Firstly they put the wrong address, the technician to install the fibre said this needs to be corrected. I requested this, and called for an update on when they will come out. No update till today on that. I installed it myself, still no wifi. No update. No movement. I'm losing out on work and losing out income. Every agent tells me a different story. Every agent contradicts themselves on calls. If this is how I'm treated on onboarding, how will I be treated in future as an existing client?
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Replies (3)
Vodacom's replyOfficial
11 Jan 2026, 10:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2026, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
IS
Idrees S's updateReviewer Update
14 Jan 2026, 18:01No one has contacted me since. No one has acknowledged the days I've lost on work. And no one is going to take any acknowledgement if I end up losing my job. This was to be done in DECEMBER!!!. Not halfway through January.
IS
Idrees S's update14 Jan 2026, 18:01
Reviewer Update
No one has contacted me since. No one has acknowledged the days I've lost on work. And no one is going to take any acknowledgement if I end up losing my job. This was to be done in DECEMBER!!!. Not halfway through January.
Vodacom's replyOfficial
30 Jan 2026, 09:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre services has been restored. We apologise for the delay and any inconvenience caused. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2026, 09:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre services has been restored. We apologise for the delay and any inconvenience caused. Regards Consumer Website Team
Best regards,