Incomeptent staff

I am appalled and disgusted by the level of service and unprofessionalism I received from Vodacom. I received 4 different responses from 4 different consultants one the same query, a simple sim swap. firstly I bought a sim card from pep phoned Vodacom to do the sim swap and was told to get another sim card as pep had already RICA my number. I then decided to go straight to a Vodacom 4 U shop at Westgate and was assisted by two of the most unhelpful ladies I have ever met. They told me they cant assist me with a sim swap if I cant remember 5 last dialed numbers , bearing in mind that my phone was stole on Thursday and I am supposed to recall all this . I was told alternatively to get an affidavit stating that my phone is ****** and that the simcard was ****** too. I had already done and affidavit but because mine didn't state the information requested it was not good enough. I then went back to Pep got another simcard phoned Vodacom again to be helped by an unprofessional consultant that spoke to me like she was chatting to her friend and continued to argue that I was upset for something very small. I then asked to speak to supervisor only to be told to hold 10 minutes for one as theres no supervisor available and that I need to get a contract sim card to resolve my query. The supposed supervisor phoned and tried to assist me as far as he could but told me to assist me I need to by a sim card from Vodacom. Now I am unsure what is the right response and steps to take to resolve my query as I have already been advised about four different things that I need to do. It seems no one knows what is that they are doing and as result I suffer the brunt. This is unacceptable my time and petrol has been wasted just to do a sim swap and still nothing has been resolved. I am disgusted.