Incapable of converting a contract to a prepaid package without disconnecting my service

<p>I asked in store to cancel my contract and convert to prepaid (the contract had expired a few months back and I was only paying for airtime). I was instructed to call the callcentre. I did so, but instead of converting my number to prepaid as I had requested, they just cancelled my line. I am now completely disconnected. Do you not want me as a prepaid customer? What will happen to my databundle (almost 1GB) and my airtime??</p> <p>I would appreciate urgent feedback as I require my cellphone for work.</p> <p> </p>