Hellopeter
Share Your Experience
MD
Mahesh D

1 reviews | Active since Oct 2017

06 May 2018, 20:17

Inbox Errors to be Tested

All my Vodamail emails including emails from new people from established domains which are not spam are going into my spam mailbox. Please can this be looked at? Its best you phone me so we are on the same page.

Please send emails from arbitrary email addresses and test.

If emails go to spam then I dont see them on my handset.

0
Replies (4)
Vodacom
Vodacom's reply06 May 2018, 20:56
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 May 2018, 14:04
Official

Good day

Thank you for taking my call and allowing me to assist.

Please use the link below to access your Vodamail account using a desktop/laptop to resolve the issue.

I have been advised that there might be a rule set on your account and that is why the e-mails do not appear in your inbox.

https://vodamail.secure.vodacom.co.za/vodamail_ui/?skipsso=true#home

Kindly review your Hellopeter posting should you have the time.

Regards

Moddy

Best regards,

Vodacom
Vodacom's reply07 May 2018, 14:06
Official

Good day

We regret taking note of your experience.

Please go to settings > rules> select a rule and then delete

Kind regards

Moddy

Best regards,

Vodacom
Vodacom's reply07 May 2018, 14:23
Official

Kindly review your Hellopeter posting should you have the time.

Best regards,