MH
Mahomed H

1 reviews | Active since Feb 2011

19 Apr 2018, 08:23

Inapropriate deceit

Have e upgraded my phone. New phone charger faulty have several times taken it in. Once they said needed to bring usb and plug. Second time they wanted phone as well. Now third time they want me to backup and bring usb. What an inconvenience as its clearly charger.

0
Replies (2)
Vodacom
Vodacom's reply19 Apr 2018, 08:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Apr 2018, 07:08
Official

Good day

The store has advised that you have been contacted, you were however not happy with the feedback.

Please note that this is the process you will need to follow.

Regards

Kim

Best regards,