Inappropriate deceit and misleading

Item: Vodacom
Rating: 1
Author: Zainab R

Have booked my phone in for repairs as its under warranty have not been advised of any additional charges to date. Now receiving text messages to accept or decline a quotation which is contrary and inappropriate deceit.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 May 2019, 17:59

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 May 2019, 17:59

Official

Vodacom's replyOfficial

09 May 2019, 18:57

Dear Zainab

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply09 May 2019, 18:57

Official