MH
Mahomed H

1 reviews | Active since Feb 2011

14 Oct 2017, 14:02

Inappropriate deceipt charges for unknown debited immediate refund. Softlocked as you this happened before.

Greetings

Have not subscribed nor have given any permission nor authority.

Again Vodacom allows waspa charges to consumers phone.

Vodacom unaware an in need of antivirus or anti hacking firewall for third parties not to breach people's accounts and allow unknown charges to be levied on its statement.

This is a trend which violates my contract with vodacom it's happened before yet again nothings done about this.

Why do allow unknown to make charges on my bill. Where one has not signed up to any as you claim waspa charges? Why is my phone softlocked? Inappropriately being deceived. Stop calling me for upgrades as one is not renewing with Vodacom the worst network

Who has authorised this to take place please?

How have you vetted this?

Immediate refund

Thanks for the inconvenience and charging me inappropriately. Violation of unknown charges.

Hassen

0
Replies (2)
Vodacom
Vodacom's reply15 Oct 2017, 09:38
Official

Dear Customer,

We are currently investigating this matter and will update you regarding.

Accept our sincere apology for any inconvenience caused.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Kind regards

Vodacom Consumer Websites

Vodacom
Vodacom's reply15 Oct 2017, 14:09
Official

Dear Mahomed

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian