LS
Livhuwani S
1 reviews | Active since Jan 2025
14 Jan 2025, 10:15
Inappropriate Credit *********
I had a contract with Vodacom that ended in 2023. I have been requesting cancelation letter. To confirm my contract cancelation. To this day Vodacom is refusing to provide cancellation letter. After numerous calls of being sent from pillar to post same promise I will receive cancellation letter after seven days. This has impacted my credit records and credit score.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Jan 2025, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2025, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jan 2025, 13:39 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that your query was escalated to the relevant department and based on the feedback received, please note that updates has been sent to the credit bureaus. The credit bureaus might take 7-14 working days to update the information.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2025, 13:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that your query was escalated to the relevant department and based on the feedback received, please note that updates has been sent to the credit bureaus. The credit bureaus might take 7-14 working days to update the information.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,