1 reviews | Active since Sept 2010
Inadequatly Trained Staff and Rude Manager
I went to this Vodacom Outlet to complete the second step of completing the porting process having began at the Southgate Vodacom Shop, however I arrived there I was only the second customer in the store. Firstly, there were three staff members in the store, the first one that approached me did not know how to complete the porting process, she had to not only ask her supervisor, how it is done but I had to wait until he was done with the other customer whom he was serving to complete the process.<br> <br> When the supervisor finally helped me, I told him that I am here to complete the porting process and he asked for the number that I was using for the port, to which he then said but its not complete. And I went on to express that I acknowledge that fact, to which not only was he rude but we went on to have a screaming match.<br> <br> I really do not appreciate to the way that I was delivered service in this Vodacom outlet, as I have been to various Vodacom outlets and not once was I ever handled in that manner, particularly given that I was coming from one cellular network provider to start a relationship with yours. I ask that you please look into how these people handling your customers.
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Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
