INADEQUATE VODACOM NETWORK COVERAGE AND BACKUP POWER AT BUFFEL****RT ECO PARK/BUFFEL****RT VALLEY

Dear Vodacom Management, We have been staying at Buffel****rt Eco Park since 2008, and I would like to formally raise a serious concern regarding the quality, reliability, and ongoing lack of improvement of the Vodacom network in the area. When we moved to Buffel****rt Eco Park in 2008, the available network coverage was approximately 4G. It is extremely concerning that, 18 years later in 2026, the network coverage has essentially remained unchanged and, in many areas, appears to have become even weaker. What is particularly disappointing is that there appears to be insufficient backup power for the network infrastructure. During power outages, the already poor network signal deteriorates significantly or becomes unavailable altogether. In today's environment, reliable mobile connectivity is no longer a luxury—it is an essential service for communication, business, emergencies, and access to information. From a customer's perspective, it is unacceptable that after 18 years there has been so little improvement in the network infrastructure serving Buffel****rt Eco Park and the surrounding area. I therefore request that Vodacom urgently investigate and provide feedback on the following: 1. Network Coverage: Why has the network coverage and signal strength in Buffel****rt Eco Park and the surrounding areas not materially improved since 2008? 2. Network Capacity: Has Vodacom conducted a recent assessment of network capacity and signal quality in the area, particularly during periods of high occupancy? 3. Infrastructure Improvements: Are there any planned upgrades or additional infrastructure to improve Vodacom coverage and data services in the area? 4. Backup Power: Why is there insufficient battery or alternative backup power for the relevant network infrastructure during electricity outages? 5. Future Plans: What specific plans does Vodacom have to improve network reliability and coverage at Buffel****rt Eco Park? We have been loyal Vodacom customers for many years, but the current level of service is extremely disappointing. It is difficult to understand how network coverage can remain virtually unchanged for 18 years while technology and customer expectations have advanced so significantly. I request that this complaint be escalated to the appropriate Vodacom network/infrastructure department and that we receive a meaningful response, rather than a generic acknowledgement. We would appreciate details of the investigation, the current technical situation in the area, and any planned corrective measures or upgrades. Eighteen years is more than enough time to expect meaningful improvement. I look forward to receiving Vodacom's response and proposed action plan.