Inadequate Service

I've moved from Nelspruit to Yzerfontein on the 19th of December 2020 where I've send an relocation form on the 19th of November 2020 for my Fibre. So since the 19th of December 2020 I've had no Fibre. I have called countless times just to hear it will be escalated until the 12th of January 2021 to hear there is no infrastructure in our area. I cancelled my Fibre contract on the spot and received the following Service Request number SR*** FTTH Cancellation , No infrastructure, BILLING (I***). And until date I've not received any credit for not being able to have WI-FI since the 19th of December 2020 and I'm still being billed for infrastructure I don't have. I have been with Vodacom since December 2003 and I have never had such inadequate service in my life from Vodacom. The last time I've send an e-mail to Customer service with the Service request Number was on the 3rd of February 2021 and I am still awaiting feed back.