Inadequate service delivery

Item: Vodacom
Rating: 1
Author: lovinc L

I'm saddened that I'm having to use this avenue to get a response from Vodacom. I'm battling to do an upgrade. Phoned all the necessary numbers and went into a branch and no luck. Apparently because I eft my monthly payment my credit payment, my score is low? I was able to upgrade two years ago and nothing between then and now changed.

I have two lines and an attempting to upgrade on both, no luck. A call was logged ans resolved, but no resolution given. No information of yay or nay. I've been a client for a while and spend allot.

I was forced to give 1 star to write a review.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Sept 2020, 11:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 Sept 2020, 11:04

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

lovinc L's updateReviewer Update

04 Oct 2020, 06:44

Thank you, the answer helps. Two years ago when I was under debt restructure, I was still able to upgrade, thus my confusion.

lovinc L's update04 Oct 2020, 06:44

Reviewer Update

Thank you, the answer helps. Two years ago when I was under debt restructure, I was still able to upgrade, thus my confusion.