Inadequate Service

****** and had my phone ******. Did my research to see who had the phone I want at the best cash price. MTN wins on price, Samsung will match them, no questions asked. I head to my service provider, and go to the store in Mandela Square just above the casino, and ask what they can do, no effort at all, they redirect me to drive to Midrand and ask them! Drive to Midrand, when I'm standing in your store?! Take to social media, complain about the poor service I received, tweets and tweets later I get told to PHONE a number? At this point I'm livid, why do they think I must contact them, not the other way around? I just keep getting the run around from these people and I've been with them for years.