Inadequate Service!

I went to Vodacom on 28 August 2019 to do a contract transfer. I had to first pay R1069.47 for the arrears on the account and was told that it would take 48 hours before the account would be cleared. The sales consultant (Dimakatso) ensured me that the transfer would be done by her and that there was no need for me to come into the store again, as I have submitted all the documentation. Last week I received a sms saying the account is in arrears again, so when I called I found out that the transfer was not done and I have to pay another R1047.99 to clear it again. My contract is only under R100 a month. I am not happy paying this amount as I was in the shop, made the initial payment and is expected to pay again because the consultant did not see my transfer through! This is highly disappointing since I have had vodacom contracts for over a decade now.