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Sean H
1 reviews | Active since May 2015
21 Aug 2021, 10:32
Inadequate repair
Do not use Vodacom repairs. I took in an iPhone to Vodacom at Tygervalley, because the screen was lifting, and now just about a year later the screen is lifting again!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Aug 2021, 11:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Aug 2021, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sean H's updateReviewer Update
29 Aug 2021, 11:34One week later and surprise! The promised call never happened. Do not believe any Vodacom response as they just employ people to respond quickly, but nothing happens or changes
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Sean H's update29 Aug 2021, 11:34
Reviewer Update
One week later and surprise! The promised call never happened. Do not believe any Vodacom response as they just employ people to respond quickly, but nothing happens or changes
SH
Sean H's updateReviewer Update
21 Sept 2021, 17:07After I had to ask what was happening (NO routine feedback), I finally get a response that Vodacom repairs only have a 3 month warranty! So why was I asked by the Vodacom representative to take my phone in for an evaluation and a job reference number? Now, because they asked me to take my phone in, I have to pay them R57 to not accept the repair quote (which was actually 37% higher than 18 months ago for the same work)!
Vocacom Customer Service continues to be a big fat ZERO
Vocacom Customer Service continues to be a big fat ZERO
SH
Sean H's update21 Sept 2021, 17:07
Reviewer Update
After I had to ask what was happening (NO routine feedback), I finally get a response that Vodacom repairs only have a 3 month warranty! So why was I asked by the Vodacom representative to take my phone in for an evaluation and a job reference number? Now, because they asked me to take my phone in, I have to pay them R57 to not accept the repair quote (which was actually 37% higher than 18 months ago for the same work)!
Vocacom Customer Service continues to be a big fat ZERO
Vocacom Customer Service continues to be a big fat ZERO