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shehnaaz V

1 reviews | Active since Dec 2013

14 Mar 2021, 18:40

Inadequate internet service from vodacom

Have not had internet service for 26 days. Call center agents lie and make all kinds of excuses not to resolve the problem. Contacted the call center almost daily and again this afternoon. Call center agents one of whom is a Leroy promise to call back . None of the three I spoke to called back. I finally speak to an agent by the name of Tanakazi. Took over 20 minutes of my air time. Only to be told that she is off work tomorrow and will attend to the problem when she gets to work on Tuesday. I had to point out that she needed to get someone else to take over from her so that my difficulty can be resolved first thing tomorrow morning.

Vodacom clearly does not care about providing adequate service. I have had to pay for a service I had no use of.

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2021, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team