Inadequate, Inefficient *******

Dear Vodacom,

So, my troubles and disappointment with your service and call centre staff’s inadequacies and behaviour, I have finally hit the final straw.

For this DATA SIM ***) – I have made several requests and left several complaints – yet NOTHING has been done to really ‘escalate’ this matter.

1. At first, I asked for a CAPPED data usage agreement (in-store at the Waterfront in Jul 2020) when I signed on last year. It was then pointed out to me that you took it upon yourself to alter the grounds of this contract that shows I signed with you in JULY last year: My bank statements indicate these transactions where you’ve taken my money since then. Firstly, I had a massive issue with your inability to follow up in a timely manner. Yet, when I asked when my contract will expire, I was told that this will only be next year. You cannot alter a contract without even sending me so much of an updated contract on paper. 2. Please explain the data usage for the month of JULY 2021 that amounts to R760.86 when I cancelled the data sim as early as the first week of July? That SIM was practically unused and I am pretty sure I never requested additional data. If you wish to point out that I missed payment from the month before, then why do you not look at your policies? I have asked to be removed from this contract 3 times purely because I believe my contract duration to be OVER. 3. My contract (as per my bank statements) show that you first took money from me from the 8th of JULY 2021- 4. You will cancel my contract with immediate effect. My data SIM is cancelled and I will not be paying you another cent.

I hope I’ve made myself clear.

Respond. Take action and train your damn staff and stop taking my money.