Inadequate billing system

<p>Vodacom has charged me the full invoice amount as an item in my bill. Thus meaning in their eyes I owe them the full invoice amount plus the other 2 items on my bill adding to a whole new ridiculous amount. Okay so let me just call customer services and get it sorted out, right? After numerous phone calls and my lines being cut twice, out of pure frustration I pay the amounts even though my query had not been sorted(as this was what I was instructed to do). This month's bill comes and now apparently the bill I paid for last month is somehow owed as part of the 'balance brought forward' ? There should be no balance brought forward as I settled the account!! I have no appropriate words to express how frustrated and angry I am. I have tried to sort this out numerous times with no relief. I get sent from person to person on the call centres and get told so many contradictory stories and am left with my phones being cut!! There's is no way to resolution! Vodacom needs to up their game. This is absolutely ridiculous!!!</p>