Inadequate and ineffective internal ***** controls

Vodacom internal ***** controls are inadequate and ineffective. From information they had on me someone set up two contracts and Vodacom began to debit order my account and send me the statements. They ignored my emails telling them that I do not have a contract with them and ignored the fact that my bank reversed the debits due to no contract. They just continued to debit order me and ignore me. I then went into their branch where the gentlemen said I have to get an affidavit which I did and gave it to him. This was nearly two weeks ago. Still Vodacom have not contacted me to advise what they will be doing about it or if they will refund the money they have ****** from me. I will now have to get legal council to try handle the problem. My advice is stay away from Vodacom.