Inadequacy of vodacom

On the 6th of November i received a vodacom tab. A deal i took out with Elite mobile. On arrival of the device it did not switch on or charged. On that same day i called the customer care line to cancel the upgrade. Ram collected the device om the 12th of November. Ever since then no one at retention department or at Elite mobile can help. The assistance you get is very poor. Half of the department dont know what they doing.This is the final straw with vodacom... They just lost a customer who was devoted to them since 2003. Still struggling to reverse the upgrade...