Inactive Account showing as in arrears on Experian ITC

Just been declined an application for some services by the banks and have been told reason is because of a Vodacom account that's active and owing R1334 on Experian Credit bureau.

However i do not have an active account as one i had was closed in 2010. Went to the branch at Greenstone to check and they confirmed that i do not have any account and also called the Collections department via *** and 082135 and both confirmed that my account is closed / inactive.

Due to the age of the account the consultant was unable to email me the confirmation letter that account is closed / settlement letter confirming that no monies are owing. This should be sent by the back office.

My dream has been put on hold due this incorrect data showing on the Experian ITC by a result of some incompetency in the submission of correct data by Vodacom.

Please fix this and send me the confirmation letter to ***