Inaccurate Fibre Deal

We recently decided to install fibre and cancel our old contract, everything worked smoothly before then until a few weeks ago constantly our connection gets cut out with no explanation, specifically on weekends for long periods of time, and when calling their customer help line all that was said is that the servers are down, but it has been doing it for a few weeks now, even as I'm typing this complaint I'm still having issues. I am highly disappointed.