INACCURATE DATA BILLING

We reported unexplained data usage immediately to Vodacom when we realised it was occuring. The account increased to R9000 and then again to R12 000 two days later, even after it was reported. Vodacom investigated it and came back saying we are liable for the account. We currently have +- 20 Vodacom accounts within our business and have never had an issue like this before. It is absolute nonsense that they do not put a block on the account even after it was reported twice! We are seriously considering terminating all our accounts with Vodacom due to this