PVDW
Percy Van Der Westhuysen

1 reviews | Active since Feb 2016

18 Feb 2016, 22:25

Inaccurate billing/badgering of client

Account suspended owing to poor payment according to supplier. No invoices sent out to client after suspension, no service was supp**** either, only letters of demand sent with an amount outstanding. When asked for a statement once again a letter was sent indicating an amount which was not correct according to my records. After asking for a statement again, a corrected one was supp**** at the beginning of February showing an amount of R180.88 being outstanding. This was paid on the 9th Feb.On the 17th Feb I received an email ( Final Warning) informing that I have an amount of R362.26 outstanding on the account. Certain consequences of non-payment were highlighted in this communication.Once again I have to react to a threatening letter demanding money but no proof of what has been received on a statement. I am tired of the badgering I have been subjected to by this corporation.I have been a loyal client for quite some years and am disappointed in the way this has worked out. Receiving automatically generated emails to which one cannot reply is a great frustration.

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Replies (1)
Vodacom
Vodacom's reply19 Feb 2016, 04:21
Official
Hello percyvdwest,

Thank you for your time and effort informing us of your concerns.

Please note that a consultant will contact you in due course to assist you.

Kind regards

Consumer Website Team